FAQ's

Welcome to the Fashionzapp FAQs page! Here you’ll find answers to some of the most common questions our customers ask about shopping with us. If you can’t find what you’re looking for, feel free to contact our support team — we’re always happy to help!

1. Where is Fashionzapp based?

Fashionzapp is a UK-based online store located at 1 Nathan Drive, Salford, M3 6BA, United Kingdom. We proudly serve customers all across the United Kingdom.

2. What kind of products do you sell?

We offer a wide variety of quality products including:

  • Household and kitchen items

  • Beauty accessories

  • Electronics and gadgets

  • Outdoor and garden essentials

  • Lighting products

Our goal is to bring you reliable, affordable, and stylish items for your home and lifestyle.

3. Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the United Kingdom — no minimum purchase required.

4. How long will it take to receive my order?

Our handling time is 1 to 3 business days, and our transit time is typically 4 to 5 business days.
That means most orders are delivered within 5 to 8 business days from the date you place your order.

5. Do you ship outside the United Kingdom?

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

6. What is your return policy?

We offer a 30-day return policy. Items must be in new condition and include all original packaging.
To start a return, contact us at Info@fashionzapp.co.uk  and we’ll provide instructions for mailing your return.

7. How long does it take to receive a refund?

Once we receive and inspect your returned item, refunds are processed within 10 business days to your original payment method.
Please note that your bank or card provider may take additional time to post the refund.

8. How can I contact customer service?

You can reach us anytime via the following methods:

Our customer support team operates Monday to Sunday and strives to respond within 24 hours.

9. Are my payments secure?

Yes. We use secure payment gateways to protect your personal and financial information. Your privacy and data security are our top priorities.

10. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible at Info@fashionzapp.co.uk 
If your order has not yet been processed or shipped, we will do our best to accommodate your request.

Still have questions?
Feel free to reach out to us — we’re always here to help ensure your shopping experience with Fashionzapp is easy, secure, and enjoyable.